Leading American Telecom Company

About the Client

A leading telecommunications company, operates a vast eCommerce landscape with multiple platforms to serve millions of customers across the U.S. The company sought to enhance its digital experience, streamline internal systems, and improve its customer-facing platforms to increase revenue and improve customer satisfaction.

Requirement

• Simplify and Streamline Integrations: Integrate SAP with the client's existing legacy systems, reducing complexities and optimizing processes.
• Improve User Experience (UX): Enhance the eCommerce experience for smoother, faster cart creation and checkout across multiple platforms.
• Eliminate System Redundancies: Implement a Master Data Management (MDM) system to centralize data, reduce redundancies, and maintain consistent, up-to-date information.
• Boost Revenue and Retention: Improve the customer journey to reduce order cancellations, enhance satisfaction, and increase revenue.

Solution

Enshire developed a comprehensive strategy to tackle the client's challenges by delivering an experienced team of ERP, SAP, and Java experts to drive improvements across their ERP and eCommerce systems.

• Seamless Integration with SAP and Legacy Systems
• Master Data Management (MDM) Implementation
• Improved eCommerce User Experience
• Agile Project Management and Fast Roll-Out

Benefits

The partnership with Enshire yielded substantial improvements in the client's eCommerce operations and ERP effectiveness:

• Faster Roll-Out: The Agile methodology enabled a quicker implementation and roll-out, reducing the client's TTM for ERP-related enhancements.
• 28% Revenue Increase: The streamlined customer journey contributed to increased transactions and a 28% rise in revenue.
• Enhanced Customer Experience: User experience improvements in the cart and checkout processes led to higher customer satisfaction, resulting in a significant reduction in cart
• Reduced System Fragmentation: The MDM solution eliminated disjointed systems and redundant data maintenance, creating a unified, reliable data infrastructure.

Technologies Used

• ERP and SAP Modules: SAP CRM, SD (Sales and Distribution), PI (Process Integration), MM (Materials Management), FICO (Financial Accounting and Controlling)
• Programming Language: Java